If you are an SMSF administration professional, then you know you have to be able to provide exceptional service to your clients every single day. Clearly, you have to make a profit but it’s important to use the experience that you have accumulated over the years to avoid the pitfalls in this industry. You want to be able to put your best foot forward every single time to represent your brand but also to better represent your clients. That is a lot easier said than done but there are a number of things that you can do to improve not only your SMSF administration duties but also the level of service that your clients have come to expect.
There are some excellent ways that you can better manage your SMSFs like spending your hard-earned cash on some SMSF compliance software that will provide you with the ability to set up a data feed with the authorisation of your clients which will provide them with excellent dividends. This will allow you to get the relevant information quicker and you will be able to access more up-to-date reports and meet your reporting requirements as well. This is just one thing that you can put into place and the following are some others.
Always get your client’s authority
Clearly, your client will want to have less work to do on their part and you probably have experienced them asking you why it is that you can’t do it for them. The answer is getting a signed authority from them so that you remain completely compliant and you are able then to ask for any documents that you feel that you need to be able to perform your job better for your client.
Have regular contact with your client
It is much easier to get an idea of what it is that your client is doing with regard to funds every single month if you are keeping on top of it and you are keeping yourself in regular contact with them. This allows you to address any problems that may arise and if you need more information then you can ask for it then. This cuts out any difficulties that you might have reconciling any entries.
Get things done digitally
We are in 2024 and we live in a very digital business environment so if you haven’t started utilising digital signing then this is something that you need to put into place today. This means that it doesn’t matter where your clients are at any given time because as long as they have their smartphone and they have an email then you can contact them to get their signatures.
If you take advantage of these suggestions above then there is no reason why you cannot do your job properly and professionally every single time. It allows you to offer optimum service to your clients.
