Service Dogs and Public Access

I don’t often cross-post things, but I recently replied to a Tumblr “rant” about service dogs in restaurants and I really wanted to share it here. Plus, it’s International Assistance Dog Week!

The original post, titled “A disservice to service dogs” begins:

Look, I get it. People around here love their dogs, more than children it seems. But do you know what? I do not enjoy dining where your furry friends have been joining you at the table. I mean it’s different if they’re chilling on the ground in the patio being well behaved, that’s different.

Just the other day I answered an ask that is very appropriate to this poster’s feelings about dogs in restaurants. It was about the time I got thrown out of a liquor store because, essentially, the owner didn’t want a dog in his shop despite my rights under the Americans with Disabilities Act (ADA). As I noted in my response on Tumblr, the personal feelings of whether or not a service dog should be in a public place are entirely irrelevant. In my original reply, I used the comparison example of having to share space on public transportation with others who perhaps don’t bathe themselves well enough. Unfortunately, I have to deal with it because they have just as much right to occupy space on a CDTA bus as I do.

The post continues:

Just the other day I was a popular San Clemente restaurant where dogs aren’t allowed, and all of a sudden I hear barking from several tables away! “That’s weird” we thought. The barking continued. We complained to the hostess. But because the dog had a “service dog” tag, they said they couldn’t do anything about it. First off, I could put a raccoon on a leash and it would be better trained than this dog. Second, what a tiny yorkie going to do for you? I  kinda get the idea of an emotional support animal but on a cool morning you could probably take your buddy out to the car if it’s acting up.

The 2010 revision of the ADA included a new definition for “service animals” and it is very clear on public access rights. Service animals are permitted wherever the public is and that includes inside restaurants. However, it is expected that the animal be under control of the handler at all times. Anyone who has ever eaten with me at a restaurant knows that my absolute favorite thing is when we get up to leave and I recall my guide dog from under the table to the surprise of staff and patrons. Why? Because that’s exactly what should happen; it proves she was doing her job the whole time and remained entirely unnoticed by everyone but me.

The service dog referenced was obviously not behaving properly and was causing a disruption to the other patrons. The hostess was incorrect in saying that the staff had to ignore the issues because it was a service dog and in fact they could and should have requested the handler leave.1

The rant continues:

Who am I kidding here; you and I both know this was no service dog. For just 79 dollars you can register any animal as a service animal and get to take your buddy anywhere you want, and those mean people who hate dogs can’t do anything about it. If you don’t want to “register” your dog, you can just buy a service dog ID on Amazon for $15.  It’s stuff like this that gives real service animals a bad name. This is what’s going to get the government to regulate service animals, making life difficult for people who really need them.  Knock it off people.

Actually, what makes it difficult for service animal handlers is misinformation about the law. There is no mandatory registration! And there is also no legal need to have an ID or other certification that your partner is in fact a service animal. Yes, that opens the door for people to waltz fake service animals through the doors of any public place, but if that dog is behaving itself like a real service animal then it’s hardly causing an issue for future handlers.

Additionally, there are many types of disabilities that are not readily apparent to the casual observer. Even as a blind person, which you might think would be terribly obvious to the public, I am constantly queried about what my guide dog does and how she specifically aids me. Likewise there are also many different tasks that service dogs perform. Perhaps this dog was trained to alert to an epileptic seizure or diabetic shock.

Or maybe, just maybe, it was a fake service dog. It’s honestly difficult to prove. And the law is fairly specific as to what is considered an acceptable line of questioning. However, that said, in my personal experience as a handler I find we’re generally pretty tolerant of being asked about our partners. If you aren’t rude or accusatory, you’ll likely have similar results.

  1. The law also stipulates that in such cases, the same goods and services should be provided in the absence of the service animal.

Assistance Dog Blog Carnival #15: Freedom

[Note: My deepest apologies for the extreme delay in getting this posted. Much gratitude and thanks to Brooke of Ruled by Paws for compiling the submissions and writing up this edition of the ADBC.]

Assistance Dog Blog CarnivalOur friends Cyndy and Uschi have been dealing with ongoing computer problems, so they have asked me, the Rogue Hurricane, to take care of sharing the many great entries that were submitted for the 15th round of the Assistance Dog Blog Carnival.

This will be the very first time I have been given this amazing honour, so hopefully I do okay.

First up, we have our friends, Karyn and Thane, from the blog Through A Guide’s Eyes. Karyn writes about the wonderful changes she has experienced over the past six months, both with her personal health and in her partnership with thane while taking part in a program centered in the science of neuroplasticity. Please take a moment to read about the journey in their post titled “Now this is Freedom.”

Now let’s go visit Flo over at the blog, A Mutt and His Pack. In an entry called “Freedom,” Flo writes about the things a service dog handler must consider before going out each day with their canine companion, and about how to her, it’s all worth it.

I totally agree, I think I’m totally worth the constant worry and public annoyances, don’t you?

Next, we’ll go visit our Swedish friends, Nadja and Hera, over at the blog, Leye-Shprintse Oberg. In a post titled: “Freedom,” Nadja talks about the freedom of choice. She writes about her feelings of not being ‘normal’ wile using a white cane and how choosing to work with Hera has changed the way others think of her.

Mommy says she can really relate to this post because when she lost her sight at 13 and had to learn to use a white cane, she hated it and hated the way people thought of her. She told me that when she got her first dog guide, Gryphon, in 1997, she put her cane on the shelf and has never looked back. Now people see her as the “woman with the dogs”, and stare at us instead of at “the “blind woman”.

Here’s our fellow Canadians, Carin and Tansy, of the blog, Vomit Comet. In her entry, “The Freedom I find in a Guide Dog,” Carin writes about how her dogs have made life a lot easier, but if needed, she would still be able to survive without them.

Mommy says she can also relate to this post, but in my canine opinion, I think they’re both wrong…how could they ever survive without a cute, four-legged friend, like me, to watch over them?

Now it’s time to get a little more serious with our friends, L-Squared and Jack, who have written about the issue of irresponsible dog owners and the differing levels of prosecution from state to state if a service dog were to be injured. In their post, “Freedom Comes With Responsibilities,” L-Squared shares some frightening experiences her and jack have had with off leash dogs and irresponsible owners.

BIG SHIVER I am SO glad I wasn’t there. Mommy has encountered scary dogs and bad owners with both Phoenix and Cessna, but thankfully it hasn’t happened to me.

Next, we have Sharon Wachsler who has some wonderful news to share with us all… In her entry titled: “Freedom! I’ve Recovered My Health!” Sharon writes about the amazing changes her health has undergone through a program that involves a behavioural neuroplasticity brain retraining program. Please take a moment to read about her spectacular journey towards recovery.

Now let’s take a moment to welcome Natalie of the blog, Still I Can’t Be Silent. This is Natalie’s first time participating in the Carnival, so please take some extra time to leave a comment on her post. In her entry titled: “Freedom,” Natalie writes about the different ways in which service dogs provide their human companions with a sense of freedom.

Here’s another new carnival participant, please try and take some extra time to leave a comment for Joe. In a post titled: “Gaynor,” Joe tells us about his daughter Siobhan’s service dog. He writes about the first time Siobhan meets gaynor and about their partnership, as well as, about having to find her a retirement home and about her recent passing.

Awe, this entry had me teary, I am only 3 and don’t like reading about dogs passing away…in my short life, I have already had to say goodbye to my friends Phoenix and Aspen.

Guess who’s next…?

It’s our turn!!

Come check out our blog, ruled by paws. In a post titled: “Rogue is Freedom,” Mommy writes about yours truly!! She talks about what a difference I have made in her life and how even before I arrived, I was forcing her to go outside of her comfort zone and take back her independence.

Not sure how many of you know this, but Mommy and I went on a trip alone to Wyoming on an airplane in May. Mommy was a bit nervous about the trip, but I took charge and showed Mommy how amazing I am. I even passed the dreaded public access test with flying colours!!

So, that’s it. there are no more posts for me to read and write about. thank you Cyndy and Uschi for allowing me to take over your blog for a bit and help you out, it was fun learning about everyone.

OH!! Just one more thing to tell everyone. From now on, the Assistance Dog Blog Carnival will be organized by Cyndy and Mommy, so keep an eye on our blogs to see when and where the next Assistance Dog Blog Carnival will take place. We hope to see you all at the next one.

Emotional Support Animal

There was a lot of debate surrounding the changes to the ADA in defining a service animal and one of the things that was (and still is) bandied about is the potential for abuse in terms of fake service animals. It’s an issue, though, it’s posts like this one on Tumblr that remind me it’s less of a problem than the more loosely defined emotional support animals (ESA):

5. Dogs make apartment searching hard. Pay $65 and you can register your dog as an “Emotional Support Animal.” No landlord can refuse you.

ESAs are certainly not my area of expertise, but sadly it does seem just as simple as the Tumblr post states to have a pet registered as one. In fact, provided you claim having a disability requiring the use of one you can do so online in a matter of minutes.

However, the facts straight from HUD:

The Fair Housing Act prohibits landlords from discriminating based on disability, race, color, national origin, religion, sex, and familial status. The ADA prohibits discrimination against people with disabilities in employment, transportation, public accommodations, communications, and state and local government activities.  Both laws contain provisions which address the use of service or assistance animals by people with disabilities.  While the Fair Housing Act covers nearly all types of housing, some types of housing, such as public housing, are covered by both laws

Specifically, the “Notice on Service Animals and Assistance Animals for People with Disabilities in Housing and HUD-Funded Programs” states:

An assistance animal is not a pet. It is an animal that works, provides assistance, or performs tasks for the benefit of a person with a disability, or provides emotional support that alleviates one or more identified symptoms or effects of a person’s disability. Assistance animals perform many disability-related functions, including but not limited to, guiding individuals who are blind or have low vision, alerting individuals who are deaf or hard of hearing to sounds, providing protection or rescue assistance, pulling a wheelchair, fetching items, alerting persons to impending seizures, or providing emotional support to persons with disabilities who have a disability-related need for such support. For purposes of reasonable accommodation requests, neither the FHAct nor Section 504 requires an assistance animal to be individually trained or certified. While dogs are the most common type of assistance animal, other animals can also be assistance animals.

It further stipulates that in regard to a reasonable accommodation the following must be considered:

(1) Does the person seeking to use and live with the animal have a disability — i.e., a physical or mental impairment that substantially limits one or more major life activities?

(2) Does the person making the request have a disability-related need for an assistance animal? In other words, does the animal work, provide assistance, perform tasks or services for the benefit of a person with a disability, or provide emotional support that alleviates one or more of the identified symptoms or effects of a person’s existing disability?

If the answer to either of those is “no” then a “no pets” policy does not need to be changed.

Public access and fair housing are legitimate issues for assistance dog partners and service animal handlers. Cheating the law to your advantage to aid in your apartment search or avoid a pet deposit is not only reprehensible, it also serves to prove the entire reason it is so hard to find accommodating landlords: the majority of pet owners are irresponsible.

Assistance Dog Blog Carnival

[UPDATE: The fifteenth Assistance Dog Blog Carnival is here!]

Why hello there, gentle readers! As you’ve likely surmised from the title above, the Assistance Dog Blog Carnival is now upon us!

Assistance Dog Blog CarnivalAnd once again I’m playing hostess, which means I get the supreme privilege of choosing the theme for this fifteenth1 edition:


The one thing I’ve noticed (and experienced) in many past rounds is that whether the theme is broad or narrow there are always those who have trouble finding something to write about. It is my hope to alleviate that in some way so I’ve thought of this topic in a twofold manner.

The first being interpretations of the topic itself, such as:

  • The empowerment and independence gained through partnering with an assistance dog;
  • The boundaries and limits surpassed when raising/training an assistance dog-to-be;
  • A moment when you felt unburdened;
  • An anecdote about hindrances or restraints and/or how these were overcome;
  • A story about your autonomy in working with or training an assistance dog

Alternately, the second aspect of this topic is the actual state of being free. Meaning that you have no restrictions on what you may write about, whether it’s a previous topic from past editions or a piece you’ve thought up on your own.

[Read more…]

  1. This was mistakenly promoted as the “fourteenth” edition due to a rogue past edition, but thankfully the Internet never forgets and it was quickly discovered before it could find a fake passport and wander off into parts unknown.


One thing that I’ve come to realize after nearly fifteen years working guide dogs is that you can’t really ever be entirely prepared for your first partner. Sure you can talk with other handlers and research extensively and any training program worth bothering with will give you a fair rundown of what to expect if you inquire. But until you actually work with a dog you can’t really know the specifics of what will be important for you. One thing that I was utterly terrified about prior to being partnered with Dolly, my first guide dog, was the specifics of how the matching worked.1 I grilled each school I applied to; I badgered my guide dog user friends; I obsessed about it to anyone that would listen; I even had dreams about it! Mostly I was trying to prepare myself for that possibility I wouldn’t have a match at all or that the dog chosen for me wouldn’t work out for one reason or another. And these are certainly valid things to consider; however, now that I’m a few dogs removed from that I come to realize there really is no such thing as a perfect match.

Yara guiding me down the path by Washington Park LakeDon’t get me wrong, I’m not implying that there is no functional team or that every partnership is doomed. In fact, I think all of my guides were exceptionally well matched with me and I’d even go so far as to edge one out as “the best.”2 Honestly, even with all the information the school has at hand it never ceases to amaze me how well the matching between handler and dog can be.

No, what I mean is something far more simple: dogs and people are both flawed. Handlers make mistakes. 3 And no matter how well trained they might be a dog is a dog.

That last bit is where there seems to be the most division amongst handlers. Personally, I want a dog. I love dogs. I grew up with dogs. And that’s about 60% of the reason I wanted to work with a dog. But for every handler that wants a partner with personality — and believe me, I have not been shortchanged in this department — there are just as many that want a laid back companion and certainly some combination in between. What I’ve seen over the years, though, is that those dog behaviors tend to be viewed as flaws and certainly when they manifest in harness as distractions that is rightly so.

I’ll let you in a little secret: whatever you’ve heard from other guide dog users about their dog never needing a correction is totally and completely a lie. I used to be almost ashamed of my skills as a handler and disappointed in my guide dog because I heard this so many times before training, during training and even after training. Yes, seasoned guide dogs and those who have a good foundation of obedience certainly aren’t prone to disobeying the rules of harness work. And certainly some dogs require a firmer hand, especially those new partnerships where the team is still settling in together. I’ve a treasure trove of memories showcasing how obedient my guides each were and just as many “can’t believe she did that” ones. Uschi’s known as the food ninja amongst my family members because she’s managed to steal things that we can’t figure out how she got to without leaving any evidence other than catching her snarfing down the stolen goodies. Yara’s notorious for her escape artistry, including managing to free herself from a Vari Kennel; she also wiggled out of her harness so many times I lost count. And, well, that’s just the tip of the proverbial iceberg.4

Uschi guiding me up an ancietn set of stairs at Schenectady Central ParkTruth is guide dogs aren’t little furry robots. Even in harness mistakes will happen and some of it will be just as much if not more your fault as the handler than your partner’s. Mistakes in and of themselves aren’t bad. In fact, one of the scariest walks with a guide dog for me is that first time I am not diligently paying attention and yet smoothly get from Point A to Point B without a single hitch. It’s exhilarating and something to be proud of, but it’s also kind of disarming and almost eerie because that’s the moment that you really start to realize how deep a level of trust you need to and will place in this dog. Maybe you’ll have that moment very quickly. Maybe you’ll see a sharp and/or steady increase in those times. Maybe you won’t. And that’s always a challenge. It may be a clue that the partnership isn’t going to work, but sometimes it’s just a matter of time before it gets there. What’s important is to understand that the need to correct your partner or rework something is only a means of reinforcing those things you want to happen. One big thing I learned between my dogs is how they react to specific corrections. Where one might have needed a firmer hand, another treated the mistake itself as correction enough.

To paraphrase a mantra in yoga: leave the past behind you because it’s already gone, don’t fret about the future because it hasn’t gotten here yet, but be in the present because that’s the moment you’re in and what truly counts. Embracing those moments that aren’t stellar and realizing how they can strengthen your bond is one of the most fundamentally important things I’ve learned over the years I’ve worked with my guide dogs. A real partnership takes work, but this is the type of effort that truly pays off in the end.

This post was written as part of the tenth Assistance Dog Blog Carnival. This edition’s theme is “Perfect 10” and further information can be found here on the founder’s blog.

  1. Southeastern Guide Dogs has a wonderfully informative post on how the matching process works for their school which I do believe is probably much the same across the board.
  2. Though, family, friends and even coworkers of mine have voiced their opinions on this and rarely seem to agree with me, but that is probably at least partially due to bias.
  3. Props if you can spot the one I’m making in the photo on the top right.
  4. I can’t really account for Dolly’s biggest faux pas in dog terms as I suspect she was just a mean little teenager in a Labrador retriever suit because whenever she felt duly wronged she’d very purposefully plow me face first into the nearest door or telephone pole.