Earlier this afternoon I got an automated phone call about my past due balance. I was totally shocked since (a.) I’ve paid my cell phone bill and (b.) I haven’t even gotten this month’s bill yet! So, I follow through the prompts hoping to get a human being on the phone, which I don’t. So, I call Verizon customer service. Twice. The first time the rep randomly transferred to the automated bill pay line. But the second person I spoke with was actually competent and listened to me.
Turns out, yes, there is a balance. It’s the balance for the bill that just generated yesterday. You know, that one I haven’t gotten yet?
Anyway, after mucking about for the better part of two hours I find out the automated call was from Sprint. As in my old cell carrier who royally screwed me when I lost my phone last month. The clincher is that I’ve settled that account, as far as I am aware at least, which I was very disinclined to do since they were overcharging me for a bunch of stuff. (And no, they aren’t being very forthcoming in paying me back any of those exorbitant charges.)
In short, I’m developing a serious hate on for Sprint. And while I’ve never before felt the need to firmly advocate against using a company, I’m most definitely at that point now. Ugh. Just ugh!
