Hopping Mad, That is Me

This post could also be called “UPS Fails.”

The facts are these: I am blind; I live in a rather large apartment building that has a mailroom; the mailroom is set up such that the mailboxes are so tiny that anything larger than a letter is hard to fit within; there are racks below the mailboxes where some oversized items can be stored; these racks aren’t very large and are not labeled.

Noting all this, I have instructed the mail carrier and all delivery persons to please leave any oversized items at my apartment door. In the case of UPS, I specifically spoke with the carrier about his ability to do this given Yara’s dog food is delivered and strong though I might be I’d rather not have to lug it from downstairs when it can safely wait for me by the apartment door. I also pointed out to him how open the mailroom was and how likely items could be stolen. I’m not sure which fact convinced him, but he was very happy to leave all my packages by my door, including those that I might have needed to sign for.

Interestingly enough, the mail carrier’s first approach to handling the oversized mail was to CRAM it all into the mailbox such that half the time I couldn’t get anything out and more often ripped a good portion of things. A year later, he’s finally clued in that the mailroom is an imperfect system and has started leaving everyone’s oversized mail by their doors.

In turn, UPS has stopped. Now, I generally wouldn’t mind if it weren’t for the possibility of theft. Even given the need to lug the big box of dog food. But in the last two months I have lost at least ten packages due them being left in the mailroom. I’ve lost count of how much money has technically walked off in other people’s hands. But mostly I’m irritated that I am left not knowing if something is delivered without having to crawl around on the floor with a magnifier to inspect every big envelope or box. I called UPS about this and was thrice assured they would leave things at my apartment — and most times that day they would.

Today, three packages were to be delivered to my apartment door. I walk into the mailroom and immediately see the one — a huge box from PFD — and hunt around for the two smaller packages, knowing they won’t be around. Amazon packages are just too tempting, I suppose.

I called both Amazon and UPS today. Amazon refunded me for the lost items and UPS again assured me they would rectify this.

Me? I’m passed the point of caring and am just with the major pissed-offness.